# RACKABLES > RACKABLES is an e-commerce platform for enterprise technology infrastructure—servers, storage, networking, licenses, and datacenter colocation. It also features an AI shopping assistant (Rackbot) for infrastructure design recommendations. RACKABLES simplifies enterprise technology procurement. We offer configurable bare-metal servers, storage systems, networking equipment, software licenses, and global datacenter colocation services. Our AI-powered chatbot helps customers design right-sized cloud stacks without dependence on major cloud providers. ## Main Pages - [Homepage](https://rackables.com): Hero section with link to AI shopping assistant (Rackbot), featured products showcase, NetFire's mission statement, strategic partnerships, blog highlights, and upcoming events. - [Product Collections](https://rackables.com/collections): Browse enterprise servers and networking equipment. Includes search and filters for CPU, memory, storage, and more. - [Data Center Finder](https://rackables.com/datacenters/list): Search and filter global datacenter locations for deployment. - [Blog and Events](https://rackables.com/blog): Industry insights, product updates, and technical articles. - [Marketing Settings](https://rackables.com/marketing-settings): Subscribe to receive the latest news, product updates, and promotions from Rackables. ## Product Categories - [Supermicro Servers](https://rackables.com/collections/supermicro-collection): Preconfigured enterprise servers with CPU, memory, and storage configurations. - [Network Switches](https://rackables.com/collections/network-switches): Enterprise networking equipment including switches from major brands like Cisco and Juniper for datacenter and enterprise deployments. ## User Account - [Account Registration](https://rackables.com/account/register): Create a free account to access personalized features, order tracking, and support services on the Rackables platform. - [Account Login](https://rackables.com/account/login): Login to your account. - [Account Settings](https://rackables.com/account/settings): Personal information, security, cookie preferences, account deletion, and newsletter options. ## Ordering - [Order Tracking](https://rackables.com/account/purchases): Track shipments and view order details. - [Support Plans](https://rackables.com/account/support-plans): View and manage support plans for your orders. - [Helpdesk](https://rackables.com/account/helpdesk): Track and manage support tickets for your orders, view ticket status and history. - [Ticket Submission](https://rackables.com/account/submit-ticket): Submit a new support ticket for product assistance, technical issues, or general inquiries. To submit a ticket, select the category that describes your problem, provide a brief summary and description of your issue, and optionally attach files with additional information. Click the "Submit Ticket" button. - [Shopping Cart](https://rackables.com/cart): Review cart items, update quantities, apply tax calculations, and proceed to secure payment processing: - To increase the quantity of an item, click the "Duplicate" button in the item's card - To remove or decrease the quantity of a specific item, click the "Remove" button next to it - You can select support plans for each product that offers them (one support plan per item). If available, click the "Add" button below the specific item and select the desired support plan type from the dropdown menu in the modal window. For more details about support plans, see the [Support Plan Overview (PDF)](https://cdn.rackables.com/guides/rackables-device-support.pdf). - [Checkout](https://rackables.com/checkout): Secure checkout process with payment processing, shipping address confirmation, and order confirmation. - To apply tax exemption, check the "Apply Tax Exemption" checkbox below the shipping address form. See the [Read More](https://rackables.com/guides/sales-tax-exemption) link for more information about the tax exemption process. ## Support Resources - [Support Center](https://rackables.com/support-center): Support resources and quick access links for streamlined assistance. Links to orders statuses, account settings, product support, returns and exchanges, plans, subscriptions, and help topics. - [Guides](https://rackables.com/support-center/guides): Knowledge base with categorized documentation and support articles. - [Server Delivery and Installation](https://rackables.com/support-center/guides/server-delivery-and-installation): Complete guide covering planning, unpacking, rack mounting, power/network connectivity, OS installation, testing, and documentation for efficient server setup. - [Change your password](https://rackables.com/support-center/guides/change-your-password): Step-by-step instructions for updating your Rackables account password, including security requirements and best practices. - [Change your account details](https://rackables.com/support-center/guides/change-your-account-details): Instructions for updating your account name, email address, and profile picture, including email verification process. - [Sales Tax Exemption](https://rackables.com/support-center/guides/sales-tax-exemption): Information on qualifying for sales tax exemption (resellers, non-profits, government agencies, educational institutions) and how to apply exemption status during checkout. - [Policies](https://rackables.com/support-center/policies): Centralized access to all legal and usage policies governing Rackables services and products. - [Terms of Service](https://rackables.com/support-center/policies/terms-of-service): Legal terms and conditions for using the Rackables platform and purchasing products. - [Privacy Policy](https://rackables.com/support-center/policies/privacy-policy): How Rackables collects, uses, protects, and shares customer data and personal information. - [Cookie Policy](https://rackables.com/support-center/policies/cookie-policy): Information about cookies used on the site, their purposes, and how to manage cookie preferences. - [Return Policy](https://rackables.com/support-center/policies/return-policy): Guidelines and procedures for returning products, including eligibility criteria and refund processes. - [Device Support Plan Terms and Conditions](https://rackables.com/support-center/policies/device-support-plan-terms-and-conditions): Terms governing device support plans, coverage details, and service level agreements.