Definitions

• "OEM" refers to the Original Equipment Manufacturer or, in terms of software, the software publisher or licensor.
• "Order" is the document used to place a product order, such as a purchase order.
• "Product" encompasses third-party software, computer peripherals, and computer hardware, all collectively resold by the Reseller.
• "Reseller" represents MR. RACKABLES LLC. or any of its associated entities.

Return Eligibility

Subject to the conditions stated below, a Product qualifies for a return if it meets the following criteria:

1. It is in Resale Condition (Unused and 100% complete, including original boxes, packing materials, manuals, blank warranty cards, and other accessories provided by the OEM).
2. It falls within the OEM’s or distributor’s specified return timeframe after the Customer receives the Product.
3. It was not listed as “non-cancellable” or “non-returnable” (“Special Order”) when quoted by the Reseller to the Customer.

Return Acceptance Conditions

The Reseller will accept the return if the Product is a Special Order item or not in Resale Condition, contingent upon the OEM/distributor's agreement to accept the return. The Customer will bear the return shipping and any restocking fees the OEM or distributor levied, in addition to a 15% restocking fee at the discretion of the Reseller for any returns not due to an error on the part of the Reseller. If a return is due to an error on the part of the Reseller, and the Customer requests the return within thirty days of receipt of the Product, then the Reseller will accept the return with no additional cost to the Customer. If the Customer ordered the wrong Product or has decided it no longer wants the Product, the Reseller will accept the return, provided the OEM/distributor is willing to accept the return.

Non-Conforming Product

If the Customer reasonably concludes that any Product does not match the description in the Order (a “Non-Conforming Product”), the Customer may choose to either:

1. Request that the Reseller promptly orders a replacement for the Non-Conforming Product at no cost to the Customer. In this case, the Reseller will order a replacement unit within one business day of receiving the nonconformance notice from the Customer, and the Customer shall return the Product to the Reseller, all at no cost to the Customer; or
2. Cancel the non-conforming portion of the respective Order. In this case, the Customer shall return the Product to the Reseller at no cost, and upon receipt of the Product, the Reseller shall promptly refund any payments made by the Customer, provided that the return request was made within the OEM’s or distributor’s allowable return period and the return follows the Reseller’s RMA process as outlined in Section F below.

Software License Returns

Returns for licensed software will be governed by the OEM’s return policy or the relevant license agreement, as applicable.

Damage, Defects, and DOA

If the Product arrives with concealed damage (no evident external packaging damage), is defective, or is dead on arrival (“DOA”), the Reseller will accept the return from the Customer, provided the OEM or distributor is willing to accept the return from the Reseller. In any event, the OEM’s or distributor’s policies will apply. The Reseller will order a replacement unit within one business day of receiving the damage, defect, or DOA notice from the Customer, and delivery will be at no cost to the Customer.

Shipping Damage

If a package containing the purchased Product from the Reseller arrives at the Customer's Order’s shipping address with external damage, the Customer should refuse delivery. If the Customer accepts delivery of such a package, the Customer must:

1. Document the damage on the carrier's delivery record to allow the Reseller to file a claim.
2. Preserve the Product and its original box and packaging.
3. Notify the Reseller in writing within five days of accepting delivery to arrange for the carrier’s inspection and pickup of the damaged merchandise.

Failure to comply with these requirements will be treated as acceptance of the Product as if it had arrived undamaged, and the Reseller’s standard return policy, along with all OEM warranties and restrictions, will apply.

RMA Process

For the Reseller to accept a return, the Customer must first acquire and apply a Returned Merchandise Authorization ("RMA") to the returned Product. Direct returns to the OEM, distributor, or Reseller without an RMA will not be accepted by the Reseller, and such a return may void any Customer claims on the Product. The Customer shall ship all Product returns to the Reseller-designated recipient.